Warranty Details
we will assume no liability for labor costs, installation costs, or other losses. Your warranty rights will be honored only when the product has been installed and used properly.
Visual Comfort Modern will not repair or replace products damaged by improper use or faulty installation., Lighting fixture warranty Visual Comfort Modern lighting fixtures, components, and electronic products, when properly installed and under normal conditions of use, are warranted to be free from defects in materials and workmanship for one year from the date of sale. Products with dedicated LEDs are warranted for five years. Products with tech lighting LED bi-pin modules to have a five-year warranty on the LED bi-pin module and one year from the date of sale on the remaining fixture parts. ENERGY STAR® qualified products are warranted for three years. Outdoor lighting fixture warranty lighting fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants, and other environmental conditions. Metal finishes on outdoor fixtures will mature naturally over time, and change in appearance, creating a living finish. Painted finishes on outdoor fixtures may naturally fade over time, depending on the fixture’s exposure to the outdoor elements. Therefore, any claim for fading, discoloration, or “patina†of a finish on an outdoor fixture is not applicable after the expiration of the fixture’s warranty. Hanging outdoor fixtures are not meant for areas with high winds, which can cause damage to the fixture. Coastal environments the environment in the vicinity of a sea coast can be extremely corrosive. Even with appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in other, less severe environments. Corrosion and/or deterioration is considered "normal wear" in this environment. Therefore, any claim for finish failures or for corrosion of fixture components due to coastal environment conditions is not applicable to the fixture warranty unless otherwise stated in the product-specific information. Visual Comfort Modern at their sole option will repair or replace, F.O.B. Factory, freight prepaid, any lighting product defective in materials or workmanship. Such replacement is the exclusive remedy against Visual Comfort Modern should any of the products delivered prove defective. To replace a product that has a warranted defect, the original purchaser must follow Visual Comfort Modern’s return policy and shall return any defective parts or products to the authorized dealer from which the product was purchased, along with proof of purchase and a description of the claimed product defect. Any modification to a lighting product not made at the factory will void the products’ safety listing (such as UL, ETL, etc., or other recognized laboratory) as well as the lighting warranty policy. Flood damage voids any and all warranty of lighting products. This warranty only applies when all components, including power supplies, have been provided by
Visual Comfort Modern. Substituting another manufacturer’s product will render the warranty completely void. Upon confirmation of a defect or failure, at our discretion, we will repair or replace the item or will refund your purchase price if repair or replacement is not possible or practical. Our warranty covers only the product itself
