UPDATE All things considered (COVID, nightmare tracking and delivery time), the long wait was so worth it. Very happy with how this tile looks on the floor in our renovated beach bungalow bathroom. We went with the simple linear layout to help the small space feel wider (5’x7’ total, including the shower), although I really love all the fun ways this tile can be laid. Then we went with a jade hex tile from TileBar for the shower walls, and antique brass fixtures (mostly from Kingston Brass). Our awesome carpentercontractor even got the lines to match up perfectly with our new vanity (also from Wayfair).
Original Review Beautiful tile! Was so excited after receiving the sample that I immediately placed an order for 4 boxes needed for a small bathroom renovation. SIX weeks later, no update on my order since it departed the warehouse the day after I submitted it. Finally decided to wait the 40 minutes required to speak with customer service and discovered the tile “was shattered in transit.” COVID was the excuse given for no updates on Wayfair’s part. After the customer service rep called the manufacturer, they found out only 1 box of the tile was left but, thankfully, enough to complete my order would be ready to ship within a week. A week or so passes and I get a text that a partial delivery has been made. It was one of the four boxes I ordered. Great. Some progress is better than none...although, I would’ve appreciated a courtesy call from the delivery partner, because the box sat outside for two days before I could get someone to take it inside for me...*long distance reno*
However, now the Wayfair tracking function is considering my order delivered. So, I have no idea ifwhen the other 3 boxes will arrive. Now, I have to ask myself if it’s with the wait time to speak again to customer service to find out what the status is.
3.5 stars until my order is truly fulfilled. Hoping it all arrives in good shape and this hassle will be worth it in the end.
