My comments refer to the service provided, not to the bed itself which appears to be fine. As I am a designer and hold a trade account, I believe that better delivery service should be provided. The options were to drop at closest entry, or to bring to room of choice. I selected room of choice, expecting that it would be set up in the room of choice, not just dropped off. I received a notification to confirm the delivery date that was selected by the company. As I am in Florida, and the bed was going to my customer in New York, I needed to coordinate with my assistant before confirming, but before I could do so I received a notification that the bed had just been delivered! I called the building concierge and was told it was left in the mail room, still in boxes, not even brought up to the proper apartment. This was unacceptable service. I would gladly pay extra for a set-up, but was not given the choice, and the fact that I hadn't confirmed a delivery date made the whole process more difficult, not less. I think professional accounts should be treated professionally, making our job easier. This added time and unnecessary expense, and I would hesitate to order from this site again.
