This is absolutely ridiculous and beyond frustrating. I placed my order on September 21st, and only half of my items have arrived. I have now contacted customer service FOUR times, and every single time, I’ve been given a different excuse with absolutely no resolution.
The first representative told me to wait a few more days. The second claimed their system was down and told me to call back. The third assured me that a replacement would be sent, that I would receive a confirmation, and that my items would arrive by October 14th. I never received a confirmation, tracking information, or ANY update whatsoever.
So I contacted customer service for the FOURTH time, only to be told that nothing could be done because my order was still processing. How does that even make sense? How can one representative promise a replacement and delivery date, while another claims the order is still processing?
I am beyond tired of wasting my time contacting customer service just to be given conflicting information and empty promises. It should not take four separate calls to resolve an order that I already paid for. The lack of communication, accountability, and consistency is completely unacceptable.
I want this escalated to someone who can actually resolve the issue. I expect a clear explanation of what happened to my missing items, confirmation of whether a replacement was actually processed, and a concrete resolution. I should not have to keep chasing your company for items I already purchased.
