Ordering this chair was unnecessarily frustrating. The 10% coupon wouldn’t work, and after trying the chat box (which just ran me in circles), I finally reached a live agent. Unfortunately, they didn’t know how to resolve the issue either. I eventually discovered on my own—through trial and error—that the only way to apply the discount was by ordering through the promotional text link. Once I figured that out, the order went through smoothly.
The chair arrived quickly and was well packaged. But when I unpacked it, I immediately noticed problems: the wood needed finer sanding, and one leg was shorter than the others. I contacted customer service again, sent photos, and the agent confirmed the defect. Their first suggestion was to send me a new leg (which didn’t make sense for this style of chair). Next, they offered to send a technician, but this issue couldn’t be fixed on-site. The final option was a replacement chair, but by then I had no confidence the next one would be any better. Tired of the process, I opted for a refund.
Two stars: one for fast shipping, one for polite communication. Otherwise, a disappointing experience.
