ILLUME Beautifully Done Coconut Milk Mango Candle

Candle itself smelled great; I’ve had this scent before. Yet, packaging was horrible! All glass candles broke because of careless packaging. There was no bubble wrap at all. I was very disappointed. Nonetheless, customer service was amazing. Keira resolved my issues proactively and promptly.

It came broken with the other 2 that were purchased sadly.

The first one came broken in pieces and unwrapped. The replacement today came even worse and busted to pieces, and they want me to risk my fingers and from having stitches because they want me to send it back in pieces to also maybe hurt their employees at the warehouse that don’t know how to pack . Thank God I don’t pay the full price because I would be very livid. I even precisely told the last person to make a note so they would actually wrap the candle even though that makes common sense hello a note even though it’s common sense to wrap an all glass candle. I will no longer purchase online from Wayfair. And they need to train their warehouse staff again since they have no clue what they are doing. So overall I have received 3 broken candles I give up never ording from you guys again!!!

It was an amazing candle

The items arrive broken and they barely tried to pack it. They came loose in a box just padded with bubble wrap. Will request an immediate refund.