Questions & Answers
Natura NaturLatex Dream Pillow
Terrible Pillow and Terrible Company
Patrick from Columbia, MD– Verified Buyer
I got this pillow and my expectations were high from the pillows I have owed of theirs in the past. This one felt extremely thin as another reviewer noted and seemed to be under-filled. I own the Dream Mate and didn't realize the difference between that pillow and this one would be so great. I contacted customer service to ask them about the pillow. There customer service used to be great as I dealt with them once prior, but they went out of business and the new company running them now is terrible. Krista (the service representative) took a week to respond to me after her initial email response and then just blew me off to say that this is how the pillow has always been made. I just wanted to know why the pillow seemed so under-filled as compared to their Dream Mate pillow and the smaller travel pillow and so much flatter. She came back telling me to deal with the company I purchased the item from and only to contact them if there was a warranty issue. What terrible customer service. Never going to buy a pillow from them again. Now i'm stuck returning this terrible pillow on my dime. Please don't make the same mistake I made and purchase this terrible pillow.
Great, but thin
William from Tempe, AZ– Verified Buyer
Good pillow, good price, as advertised, but it's too thin. The support the pillow does provide is springy and relatively firm - the problem the pillow does not provide much support overall, because it is really thin. Apply just a slight bit of weight with both of your hands, and this pillow is only two inches thick. It is still a good pillow and a good price if you can stuff it in a zippered case with a second pillow to add heightsupport, or if you simply appreciate a thin profile pillow. I give three stars to average out the 5 star reviews I don't think it deserves.
Catherine from MA– Verified Buyer
Great Pillow for the price! I appreciate the organic cotton covering. The pillow is (medium) soft and adjusts easily with fluffing to be firmer or softer on the neck. There was no odor. I was hesitant ordering a pillow on line but am very pleased with this choice. This is not a firm pillow.
Cool and Comfortable
Robert from Yarmouth, ME– Verified Buyer
This pillow provides great support and comfort but also stays cool all night. It is much better than the average latex pillow because the latex is ground up making it both soft and very supportive
Anonymous from California– Verified Buyer