ITS ALL IN THE DETAILS!!!
TampaGary from Tampa, FL
Ordered 3 packs (6 chairs), every single one damaged by FedEx on arrival. Company did send replacement for all 6 chairs quickly but some pieces in the replacements were damaged too. Had to use parts from all 12 chairs to make 6 fairly good ones. Ironically basic design and construction of chairs is pretty good - however â€ product PACKAGING REALLY BAD (boxes are very thin cardboard and have minimal Bubble Cushion). 4 chairs in the initial shipment were obviously used and returned and then sold without anyone checking the boxes (hardware was in zip-lock bags and screw marks were visible). If the company spent a dollar or two more on better packaging, they would probably have less return problems and I would have definitely rated this product much higher. I can only hope the matching glass top table I ordered arrives in good condition. I would recommend this product, but caution prospective buyers, that they might encounter damage problems in the shipping â€ however - customer service is VERY good and will resolve any issues VERY quickly.